Question 1

Is this a diagnostic tool?

Accepted Answer

No. RapidCare SA is a clinical reference and decision-support tool. This tool is for reference only and requires a qualified medical practitioner to approve any treatments.

Question 2

Which guidelines are used?

Accepted Answer

We prioritise NDoH, SAMF, Stroke SA, SEMDSA, SA Thoracic, SA Heart Association, CCSSA and IMCI. Source is cited on each protocol.

Question 3

Can I use this on my phone?

Accepted Answer

Yes — RapidCare SA is a fully responsive web app. Add it to your home screen for a native-like experience.

Question 4

How are payments handled?

Accepted Answer

Payments are processed securely via Payfast (ZAR) as a once-off payment for your chosen period. There is no recurring billing and nothing to cancel — your premium access simply expires at the end of the period, and you can renew anytime from Settings.

Question 5

How does the free trial work?

Accepted Answer

Every new account starts with a 14-day Premium free trial — full access, no credit card required. When it ends, you are simply moved to the free tier. You are never charged automatically; you only pay if you actively choose a plan.

Question 6

Do you offer refunds?

Accepted Answer

No. All payments are final and non-refundable, including for unused time, except where a refund is required by South African consumer law. We offer a 14-day free trial so you can fully evaluate the product before paying — no card is charged during the trial.

Question 7

Is my data private?

Accepted Answer

We store only your account, favorites, and viewing history. We never store patient-identifiable information.

Join verified South African clinicians on RapidCare SA.

Create your account